I want to reserve a hotel room in Amsterdam, but
you are full!
If we are unable to accommodate you, we will always include a link
to alternative accommodation. |
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Tipping, what are the guide-lines in Amsterdam
Service is generally incl. in Amsterdam, but if the service is good,
TIP. And of course bad service deserves only a smile |
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Packing: what should I bring?
As little as possible! Seriously, there are few elevators in Amsterdam
& remember, even fewer porters. Be flexible, bring an umbrella
(and trench coat with a liner in winter), and always have a sweater
or jacket available. Comfortable walking shoes are a must. |
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What is happening in Amsterdam, events, exhibitions
etc?
Try this link for up-to-date info on Amsterdam the year round.
www.amsterdamhotspots.nl |
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When is the best time to visit Amsterdam?
The best times are spring-late March to late April, when the tulips
come up. Actually, Amsterdam is special the entire year round! |
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Where can we park the car?
Close by Clemens Hotel is a good covered parking, EuroPark, see the
location map. |
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Where can we rent a bicycle?
Once you are checked in & settled in at Clemens, we are only too
happy to advise you on what to do, where to do it, what & where
to eat, etc, etc. |
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My health is poor, what if I need a doctor?
Clemens is affiliated with a Tourist Doctor we can call if necessary.But
if I get ill in the middle of the night? What then?
Don't panic, even when the reception is closed, there is always someone
in the hotel. Just knock on reception door. |
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I am vegetarian, will I starve?
No, definitely not! Amsterdam has many restaurants, & almost all
cater to vegetarians. |
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I am in a wheelchair, is this a problem for you?
Unfortunately yes. So sorry. We will not be able to accommodate you
as Clemens is situated on from the 1st floor up. However, I can direct
you to a hotel that caters for people in chairs. |
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I do not speak Dutch, so sorry! Problem?
Definitely not! Almost everyone in Holland speaks English. |
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My plane arrives early, can I check in at 07.00
am?
Not unless you have reserved the room from the night before. You are
welcome to deposit your bags & have a coffee on the breakfast
balcony before you go out & explore. |
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What time can I check in to my room?
Check-in is 14.00 hours, Check-out is 11.00 hours. |
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We are Lesbians, & prefer a Double bed. Is this
a problem?
Not at all! You are very welcome. Check out the links to some fun
Gay clubs. |
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We usually party the entire night, will there be
someone to let us in?
We issue guests with the front door key. For this you pay a deposit
(refundable) of about $ 20. Just don't make a noise when you come
home, please! |
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Can I have breakfast in my room? Is it included
in the price?
No, to both questions. We serve a lovely Buffet breakfast in the breakfast
room; price is EURO 7 per person. |
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I am allergic to feather pillows.
Me too! So none of the rooms have feather pillows! |
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My train leaves very late on the evening of my departure.
What can I do with my luggage?
We will store it for you after check-out, not to worry. |
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We will be returning to Amsterdam, after our first
visit, can we store luggage with you for a few weeks?
Unfortunately not for a few weeks, we have limited storage. However
there are lockers at the station & airport. |
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You advertise mini-fridge in all the rooms. What
do you have in them?
Not a thing! The idea is that you can fill the fridge yourself. There
is an excellent supermarket close by, more fun for you, try out the
different Dutch cheeses, etc. |
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I really really need an elevator, can you organize
something?
I wish! But Clemens is situated in a Monument Building, so we are
not permitted to make any structural changes. |
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I have reserved a Budget Single room. Do I need
to bring my own towels?
Only if you wish. We provide towels & soap also in the Budget
rooms. |
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I have reserved next February one of your Budget
rooms. Can I pay with credit card?
No, read answer below. |
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I want to stay in Amsterdam & pay as little
as possible! Help!
Take advantage of our Budget rooms, they are very good value for money.
However, in order to keep these Budget prices really Budget, you do
need to pay in CASH EURO'S not credit card. |
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I have reserved a room (I think) but have not had
reply from you. Is it confirmed?
No, without a written confirmation, your reservation is not valid.
Please contact me. |
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I have sent you my credit card details to reserve
the room. But you say the Budget rooms have to be paid in cash. Why
do you need my credit card details then?
In order to hold the room for you, this is the reason. We do not use
the card, unless you do not show up or cancel at the last minute. |
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What is your cancellation policy?
Cancellation Policy is 7 days from arrival, no charges. |
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7 Days cancellation policy! Why ????!
With only 9 rooms, this makes sense to me. |
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Ok, so what happens if I cancel 1 day before arrival?
We will charge you 1 nights stay. |
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But it wasn't my fault, the airline cancelled! Not
fair!
You should be able to claim these monies back through the airline/travel
agent. |
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I am not happy at sending my credit card thru the internet.
Not a problem, just phone or fax your details to us. |
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I want to surprise my girlfriend and have the room
filled with flowers & chocolates when we arrive. Can you help?
With pleasure, what a romantic gesture! Just let us know your budget
for flowers, chocs, & it will be done for you. |
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I loved staying with you, and want to tell the world!
What do you advise!!!
Aren't you kind! Thank you for those few words. Why don't you have
a look at our reviews link on the top left. Here you can add your
own comments. I would suggest you add any helpful tips for other tourists
coming to Amsterdam. |
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I hated staying with you & want my money back!
My goodness! I am sorry to hear this. Unfortunately we will not refund
you any money, please contact me as to why you hated Clemens.
In the future, if you are unhappy with your hotel, Clemens or any
other hotel, please contact the manager immediately with your complaints.
Most hotels will do their utmost best to help you, either with another
room or alternative accommodation. |
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What is the difference between Budget & DeLuxe?
Size, & of course price! Deluxe Rooms are spacious rooms, with
private shower/wc.
Budget Rooms are smaller. with shared shower/wc.
However all the rooms have TV, Tel, Safe, mini-Fridge, Hair Dryer
& Internet Connections |
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What makes Clemens Hotel Special, like you advertise?
At Clemens "We really do care" about our guests. We do our
very best to ensure that your visit to Amsterdam is a memorable experience. |
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Okay, okay, but give me an example!
Well, based on your mood, wallet, interests, age, we will advise you
on restaurants, things to do, places to visit. |
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Will Clemens Hotel wash & iron my clothes?
No, I am not your mother! But we will direct you to a nearby laundry
where you can leave your washing to be done. |
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You are online in your rooms, but I don't travel
with my laptop.
Not a problem. You can rent a laptop at reception. |
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TV in the room, but we do not speak Dutch...
We have cable TV with many languages. |
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Will you pick us up from the airport?
No, have a look at the Location Page & see the directions, very
easy, & quick. |
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We are coming to Amsterdam to try out the drugs!
Not in Clemens you aren't! We frown on the use of drugs in the hotel.
What you do outside is your own business….but think carefully about
Drug use, please. |
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I want to visit the Red Light area, is it safe?
Yes. But please do not take photos in the red light area or you &
your camera will end up swimming in a canal.
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What will the weather be like when we visit your
city?
Click here to check the weather link. |
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Can I visit your Queen?
No, but you can visit the Queens Palace which you can see from the
balcony of Clemens. Well worth a visit. |
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How safe is Amsterdam? My daughter is visiting this
summer & I am rather anxious!
Amsterdam is as safe as any big city. The usual rules apply, do not
walk in any unlit alleys, leave your money & passport in your
room in the safe, watch out for pickpockets. |
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How safe is Clemens Hotel?
When I tell you that both my daughters help out in the hotel, I need
say no more! We are very high on security & have security camera's,
so smile when you ring the front door bell as we can see you! |
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I work for a travel agency / fly for an airline.
Can I have discount?
We have regular Special Monthly Offers on all the DeLuxe Rooms. But
we cannot offer you extra discount or commission, so sorry. |
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Is the Zoo close by?
Indeed it is, just 10 minutes with the tram 9. |
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I will be on a working holiday & need a desk
to work at.
All the rooms have a table & chairs. Alternatively we can direct
you to the Public Library close by on the Prinsengracht, or the University,
where you can also study. Good place to meet new people! |
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If I get lucky & meet the love of my life, can
I bring her / him home to my hotel room to get better acquainted?
Not a chance! All guests need to be registered in the interests of
security. (ours, and of course your own). |
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Do you have a minimum stay policy?
Yes, in weekends we have a policy of minimum 3 nights, incl. Sunday
night. However, there are exceptions to the rule, so don't be shy
to ask. |
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How about holiday periods?
Again, Clemens has the same policy as most of the Amsterdam Hotels
in that on Long Weekends, Easter, New Year, etc, we have a policy
of a minimum nights stay. |
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Do you put your prices up on Holidays?
No, our prices remain the same the entire year round, except for the
Regular Special Offers on the DeLuxe rooms. |
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Do you charge more for your rooms with balcony?
No, we do not charge extra for rooms with private balcony. |
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Can you guarantee that I will get the room I chose
from the photos on your site?
No, as clearly stated on our site, we will do our best, but can never
guarantee that you will get a particular room. |
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What time do you serve Breakfast?
Served between 07.30 & 10.30 am. |
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What does it cost?
It's free |
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Do you have an iron & ironing board you can
lend me?
Yes, of course we do. |
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I have been reading many reviews on Clemens Hotel
& they all say the same wonderful things about you! Are you for
real? And how do I know you didn't write them yourself?
What can I say! No, I do not write my own reviews. Reviews on Clemens
Hotel are to be found on many different sites & the webmasters
are able to check the ID of the reviewer by checking the IP addresses
of where the mails are coming from.
In fact I even had 1 website throw out many reviews that were written
on Clemens Hotel as the webmaster had not built a "ID "
check in his site and didn't trust these reviews as they were apparently
all too too positive about Clemens Hotel! He has subsequently built
in this check. I enclose the link: www.channels.nl |
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But now you have your own review page….sooooo, how
can we trust you not to write your own reviews?!
Ha! You are really going to have to trust me on this one! I promise
to leave all reviews both good & bad, on my site.
I have been in the hotel business 20 years and know that you cannot
please everyone. So yes, of course I can expect some less positive
reviews, also on my own site.
However, healthy criticism can do no harm. |
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